I am an internationally educated nurse and I offer more than twenty (20) years of health-care experience in quality management, professional practice, patient experience and formal leadership roles. I hold an Executive Master in Business Administration and I am a Certified Professional in Healthcare Quality (CPHQ) and Magnet®. I am a quality driven and outcome-focused seasoned nurse leader with an experience in concepts of Zero Harm and High Reliability, Process Improvement, and Accreditation. Throughout my career, I was able to drive transformation through cultivating shared governance, prioritizing safety in decision making and embedding high reliability principles. I have been instrumental in helping different hospitals nationally & internationally to achieve Magnet Recognition Program® Designation, Joint Commission International Accreditation and Accreditation Canada.
I assumed multiple leadership roles such as the Strategic Director of Nursing Excellence at Mount Sinai Hospital and the Deputy Chief of Quality at King Faisal Specialist Hospital and Research Center. Currently, I am the Director of Quality, Patient Safety, Patient Experience & Infection Prevention & Control at Mackenzie Health. I oversee and facilitate Hospital Corporate Quality Committees including the Quality & Patient Safety Risk Committee of the Board. I consider myself enthusiastic, flexible, employee and patient centered and team-player.
Synopsis
I am an internationally educated nurse and I offer more than twenty (20) years of healthcare experience in quality management, professional practice, patient experience, and formal leadership roles. I hold a Bachelor of Science in Nursing, Executive Master in Business Administration and I am a Certified Professional in Healthcare Quality (CPHQ) and Magnet®. Throughout my career, I was able to drive transformation through cultivating shared governance, prioritizing safety in decision making and embedding high reliability principles. I have been instrumental in helping different hospitals nationally & internationally to achieve Magnet Recognition Program® Designation, Joint Commission International Accreditation and Accreditation Canada.
I will contribute to the Canadian Nurses Association (CNA) by promoting safety science. It is essential to equip our healthcare providers with universal skills for reliability to influence patients’ outcomes and to prevent patient and workforce harm. Serious safety events have an impact on mental, physical, and emotional harm of our patients, families, and workforce. I would also attend to issues of diversity, equity, and inclusion by addressing the problem of unconscious bias and microaggressions to harness the powers of diverse thinking and collaboration across nursing and healthcare.
The Canadian Institute for Health Information (CIHI) has recently released data that unintended hospital harm has increased from 5.4 to 6 per 100 hospitalizations across Canada in 2021/2022. The report reveals that 1 in 17 hospital stays in Canada involved at least 1 harmful event. It is now the perfect opportunity to improve our systems and processes to reduce preventable harm. The nurses’ shortage is worsening and burnout is increasing, by implementing safety science around universal skill for error prevention and investing time and energy into creating a diverse and inclusive environment, patient and workforce harm will decrease.